Refund policy

Return & Exchange Policy

At Luxe Outlet, we strive to provide an exceptional shopping experience with our curated selection of high-fashion luxury handbags, apparel, accessories, and shoes.

While our exclusive pricing and limited-inventory model mean most purchases are intended as final sale, we offer a 30-day return window under the specific conditions outlined below.

30-Day Return Window & Eligibility

You may request a return within 30 days from the date your package is delivered. To be eligible for a return, your item must meet the following strict luxury quality standards:

  • Pristine Condition: Items must be completely unused, unworn, unwashed, and unaltered.

  • Original Packaging: All original tags, authenticity cards, dust bags, designer boxes, and protective covers must be fully intact and attached.

  • Proof of Purchase: A valid order number or receipt must accompany the request.

Please note: Return shipping fees and any original handling fees are the responsibility of the customer unless the item arrives damaged or defective.

Defective or Incorrect Items

If your order arrives with a manufacturing defect or you received the incorrect item, we will resolve the issue at no additional cost to you.

To submit a claim, please contact us within 7 days of delivery at staff@luxeoutlet.site with:

  1. Your order number

  2. Clear photos or video showing the defect or incorrect item

  3. A brief description of the issue

Once verified, our team will either dispatch a replacement or issue a full refund/store credit if the piece is out of stock.

Exclusions & Non-Returnable Items

To preserve the exclusivity and hygiene of our collections, returns cannot be accepted for:

  • Items showing any visible signs of wear, scuffs (including shoe soles), fragrance odors, or altered tailoring

  • Items returned after the 30-day delivery window

  • Intimate apparel, swimwear, or select fine jewelry (for hygienic reasons)

  • Items missing original luxury packaging, dust bags, or security tags

  • Packages lost or delivered incorrectly due to inaccurate address details provided at checkout

Order Cancellations & In-Transit Shipping

  • Cancellations: Orders cannot be canceled once they have been dispatched. If you wish to return an order that is already in transit, you must receive the shipment first and initiate a standard return within the 30-day period.

  • Chargebacks & Disputes: Opening a bank chargeback while a package is actively in transit or delivered is strongly discouraged. We encourage you to reach out directly to our client support team first—we are always here to resolve any concerns quickly and fairly.

How to Initiate a Return

To begin a return within your 30-day window, simply email our dedicated client concierge team at staff@luxeoutlet.site. Please include your order number and the reason for your request, and our team will guide you through the return process within 24–48 business hours.